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Not going to lie, we were difficult customers looking for a very specific diamond for my engagement ring. Felix helped us seamlessly through the process and was very accommodating. Not once did he complain or give up. Costumer service was so genuine that we reffered someone even before I got my ring back!!
Aman AtwalMay 16, 2019
Felix is amazing and was very helpful and knowledgeable when it came to picking stones and settings and guiding what looks the best/size on finger! He has a large variety of diamonds which helps the process to see different shapes on hand. We never felt pressured to buy anything and the turnaround time for the finished product was SOO QUICK! Highly recommend!
Jas DhillonJune 28, 2023
I knew I wanted to get a Custom Engagement Ring for my (now Fiancé), which I had envisioned after searching many designs over the past few months. I then contacted Felix and found him to be very knowledgeable, accommodating and so pleasant to work with. Through a face to face meeting and subsequent text messages, the ring soon came to life and exceeded my expectations. I am so happy with the custom engagement ring and more importantly, my Fiancé was absolutely thrilled with the beauty of it. Thank you Felix for the outstanding service. I fully recommend anyone in search of a ring or piece of fine jewelry to contact Felix.
motodesmosMarch 1, 2019
Customer service is top notch. In COVID times I was extremely reluctant to visit in person, which led to nearly the entire purchase and customization process being handled over email and phone. When I did visit to pick it up, Felix was professional and ensured my needs were taken care of as soon as they came up: This included multiple re-sizings of the engagement ring for my finacee. I strongly recommend Felix for his service and professionalism!
Bernard ChengMarch 16, 2021
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